Ez96 Privacy Policy — User Data Protection
This Privacy Policy explains how ez96 collects, uses, stores, and protects your personal information as a user of our platform in Malaysia. Your privacy is our priority.
Effective: 1 January 2026. We may update this policy from time to time with appropriate notice.
1 Information We Collect
When you register or use the ez96 platform, we collect the following categories of information:
Account Information
- Full name, email address, phone number, and encrypted password;
- Date of birth for age verification purposes (must be at least 18 years old);
- Identity verification documents where required for withdrawal processing or account verification.
Device & Browser Information
- IP address, device type, operating system, and browser used;
- General geolocation data for security and fraud detection purposes;
- Session logs and access timestamps for account security monitoring.
Payment Information
- Transaction details in Malaysian Ringgit (RM/MYR), including deposit and withdrawal amounts;
- Bank name or eWallet provider used (we do not store full card numbers);
- Transaction history for compliance and dispute resolution purposes.
2 How We Use Your Information
Ez96 uses the information collected solely for legitimate purposes necessary to operate the platform. Your information is used to:
- Account management — registration, login, identity verification, and user account management;
- Transaction processing — securely processes deposits and withdrawals in MYR;
- Platform security — detect and prevent fraud, misuse, and unauthorised access;
- Customer support — assist in resolving enquiries, complaints, and technical issues;
- Service improvement — analyse usage patterns to enhance the overall user experience;
- Legal compliance — comply with applicable legal and regulatory requirements.
Ez96 will not sell, rent, or trade your personal information to any third party for marketing purposes.
3 Cookies & Session Tracking
The ez96 platform uses cookies and similar tracking technologies to enhance your experience and maintain session security. The cookies we use include:
- Session cookies — used to maintain your login session while using the platform. These cookies are automatically deleted when you close your browser;
- Preference cookies — store your language settings and display preferences for a smoother experience on future visits;
- Analytics cookies — collect anonymised usage data to help us understand how users interact with the platform and continuously improve it.
You can manage or disable cookies through your browser settings. However, disabling session cookies may affect login functionality and the security of your account.
4 Data Storage, Sharing & User Rights
Data Storage & Security
All personal data collected by ez96 is stored on servers protected with industry-standard encryption. Access to user data is strictly limited to authorised personnel and is subject to rigorous security protocols. We retain your data for as long as your account remains active or as required for legal and compliance purposes.
Third-Party Sharing
Ez96 only shares user information with third parties in the following limited circumstances:
- Payment service providers (banks and eWallets) required to process your MYR transactions;
- Government authorities or law enforcement agencies when required under Malaysian law;
- Technical service providers bound by strict confidentiality agreements.
User Rights Over Personal Data
As an ez96 user, you have the following rights regarding your personal data:
- Right of Access — request a copy of the personal information we hold about you;
- Right to Rectification — request the correction of any inaccurate or outdated information;
- Right to Erasure — request the deletion of your personal data, subject to applicable legal and compliance requirements;
- Right to Object — object to the processing of your data for specific purposes.
To exercise any of the rights above, please contact ez96 support via email at: [email protected]. We will process your request within a reasonable timeframe.
5 Policy Changes & Contact Us
Ez96 reserves the right to update this Privacy Policy at any time to reflect changes in our practices, legal requirements, or service improvements. Any material changes will be communicated to you via an in-platform notice or your registered email at least seven (7) days before taking effect.
Your continued use of the ez96 platform after the effective date of any changes constitutes your acceptance of the updated policy. We encourage you to review this page periodically to stay informed about how we manage your information.
If you have any questions, concerns, or complaints regarding this Privacy Policy or the handling of your personal data by ez96, please contact us via:
- Support email: [email protected]
- Section FAQ us for answers to common questions
This policy applies to all users of the ez96 platform in Malaysia. The Bahasa Melayu version is the official version of this policy.
Questions About Your Data?
The ez96 support team is available to assist with any privacy or account security enquiries. You can also visit our FAQ section for quick answers.